Voice Services

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Voice Services

Voice Services which improve your communications

These services are based on our Cloud platform, on which we build a set of Professional Voice Services, adaptable to the needs of your organisation at any time, without the need for investment or maintenance, accessed as a service.

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24x7

The Voice Services that Alhambra Cloud offers you always have highly qualified technical assistance, 24×7, 365 days of the year.

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Quality

Quality is always guaranteed, due to being services endorsed by the most prestigious quality certifications and by our service level agreements with the main technology manufacturers and suppliers.

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Virtual Call Center

Advanced Virtual PBX without limits on growth

Enjoy the functionalities of the most advanced call Center as a service, and without initial investment or paying for periodic updates, through a truly scalable solution based on the needs of your business.

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Presence

Find the presence or availability of all users of your organisation at all times.

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Voice and Video Conference

Make immediate voice calls and hold videoconferences with any member of your organisation.

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Messaging and work groups

Users will be able to write to each other securely through a corporate chat, as well as creating groups.

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Desktop WebRTC client

Users will be able to use the WebRTC client on their devices, with an internet connection, from anywhere in the world.

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Click to call

Users will be able to make calls or video calls with just one click from their device, from any location.

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Call Center

With our Virtual Call Center, you will be able to access Call Center tools adapted to your needs.

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Self-supply

The handSIP Virtual Call Center offers you self-supply and templates of phones from the main manufacturers.

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Integration with Office 365 and CRM

Centralises all information, integrating the virtual call Center with Office 365 or with your corporate CRM.

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Managed Call Center

Maximum quality and integration

The managed call Center service dedicates a PBX to each organisation. Within the portfolio of solutions that Alhambra Cloud implements for clients (Cisco, Avaya, 3CX, Asterisk), we select the one which is best adapted to the circumstances and use of each company, and implement it on our cloud as a service, dedicated exclusively to the Client.

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Maximum Integration

Integration with other applications, reports and specific call Center functionalities or unified communications which do not have the standard virtual call Center.

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SIP Trunk

Thanks to the SIP Trunk service, your telephone bill and internet access are adapted based on the needs of your company.

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Savings

Reduce the costs of all calls you make, whether national, international or to mobiles.

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Availability

We guarantee the availability of your call Center at all times, always offering comprehensive management of the service.

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Contact Center

Make user posts into true Contact Center posts.

Enjoy adding Contact Center functionalities to the extensions of your virtual call Center, also allowing the performance of the group to be managed through monitoring of agents, reports, etc.

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Easy

Have a professional Contact Center in your organisation (with users and supervisors), in an easy and secure way.

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Functionalities

Enjoy a multitude of functionalities: Login/logout with pause, in a queue or in several, recording and listening, monitoring of agents, reports, etc.

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IVR

By integrating with our virtual call Center, you will be able to take advantage of all its characteristics, including Interactive Voice Response (IVR).

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Availability

A service which is always available at any time, from any place or device.

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Fax on the Cloud

Professional fax at an international level, with payment based on use.

A fax service, still very necessary in different sectors, which you will have available with payment based on use, forgetting about communications cards, physical lines, maintenance or concurrency problems. Additionally, it is integrated with any email server by SMTP (Exchange, Lotus, Office 365, Google, etc.).

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Savings

Reduce costs for your organisation by forgetting about communications cards, lines and maintenance, etc.

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Integration

Exceed the functionalities of conventional fax servers with integration through SMTP or Web Services.

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Multi-language

Incoming numbers from all around the world, with multi-language option: English, French and Spanish.

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Easy

Administrate your fax accounts, as well as your email inbox, send and receive from your email or website, etc.

Want to talk?

More Information

If you need further information about our products and services, please contact us and we will send you the documentation you require.

Quote

Contact us and one of our consultants will provide you with a quote tailored to the needs of your business.

® AlhambraIT